All delivery fees are calculated based on distance, size, and weight of the item. Customers are responsible for shipping costs. Delivery is handled by our trusted courier and delivery partners.
Delivery Time:
- Processing: 2-5 business days (we inspect and pack every piece)
- Delivery: 7-10 business days depending on your location
- Remote/outlying areas may take 10-14 business days
You will receive a tracking update and our driver will contact you 24 hours before delivery.
Important Delivery Notes:
- Please ensure someone is available to receive the furniture and check access (stairs, doorways, lifts).
- Please inspect your item upon delivery and note any visible damage on the delivery slip.
- We cannot be held responsible for delays due to incorrect address, no one home, or courier delays.
RETURNS, EXCHANGES & DAMAGES
Returns & Refunds
Due to the nature and size of furniture, please choose carefully.
- You may return or cancel within 7 days of delivery as per the Consumer Protection Act.
- Items must be unused, unassembled, and in original packaging.
- Custom-made, made-to-order, or sale/clearance items cannot be returned.
- Return shipping will be at the customer’s cost. We will quote you for the collection fee.
- Damaged / Faulty Items:
We take great care, but damage can happen in transit. - Report any damage, defect or wrong item within 48 hours of delivery with photos.
- Do not use or assemble the damaged item.
- We will repair, replace, or refund at no extra cost to you.
Cancellation:
Orders can be cancelled before dispatch for a full refund. Once dispatched or for custom orders, cancellation fees may apply.