Effective Date: 13 October 2026
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or interact with our website to inquire about our furniture products.
1. About Us
The Velvet Room is a South African-based furniture company. Our website serves as an online catalog to showcase some of our custom-made furniture. We do not operate an online e-commerce shop. To make a purchase, customers must contact us directly via email, telephone, or our website contact forms.
We are committed to protecting your privacy in compliance with the Protection of Personal Information Act (Act 4 of 2013) of South Africa (POPIA).
2. Information We Collect
We only collect personal information necessary to handle your inquiries, process quotes, and fulfill your manual orders:
- Information You Voluntarily Provide: When you contact us via our website forms, email, WhatsApp, or telephone to inquire about a piece of furniture, we collect your Name, Email Address, Phone Number, and Physical Delivery/Installation Address.
- Payment Details: For manual invoicing and bank transfers (EFT), we collect billing details. We do not collect or store credit card information on this website.
- Information Automatically Collected: When you browse our online catalog, we automatically collect certain technical information about your device, including your IP address, browser type, and how you interact with our pages.
3. How We Use Your Information
We use the personal information we collect to:
- Respond to your furniture design, stock, or pricing inquiries.
- Prepare and issue official quotes and manual invoices.
- Arrange delivery, logistics, or installation of purchased furniture at your premises.
- Communicate with you regarding the production timeline of your order.
- Comply with legal and tax obligations under South African law.
4. How We Share Your Information
We respect your privacy and will never sell your personal data. We only share your data with trusted third parties necessary to run our business operations, specifically:
- Delivery & Courier Services: Independent South African logistics providers and drivers who transport your furniture to your delivery address.
- Professional Operators: IT hosting providers and communication platform services bound by strict confidentiality agreements.
- Legal Authorities: If required to do so by law or to protect our legal rights in compliance with POPIA.
5. Security of Your Personal Information
We take the security of your data seriously. We implement standard technical and organizational measures (such as secure servers and access controls) to protect your personal information from unauthorized access, loss, or misuse.
6. Your Rights Under POPIA
In terms of POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request the correction, destruction, or deletion of your personal information.
- Object to the processing of your personal information for marketing purposes.
- Submit a complaint to the South African Information Regulator if you believe we have violated your rights.
7. Contact Us
For any questions regarding this Privacy Policy, your rights under POPIA, or to update your personal data, please contact our Information Officer:
- Company Name: The Velvet Room
- Email Address: chloengozi@yahoo.com
- Telephone Number: +27 69 587 5238